The Clinical Performance Manager (CPM) is responsible for managing all aspects of clinical performance across the clients service. The CPM will own responsibility for ensuring that consistently high standards of service are being delivered to all clients, through effective monitoring, clinical supervision and line management of their direct reports.
The focus of the CPM will be on continuously improving quality by ensuring that standards are monitored and maintained, team members are appropriately trained, supported and developed and that proactive corrective action is taken to address any improvement areas.
The CPM will use extensive practice experience to evaluate, plan, provide and assist with the development of clinical services and staff capabilities to ensure that we are providing the highest standards of service to the clients.
- Managing the day-to-day service and clinical resourcing for assigned contracts
- Taking responsibility for team performance and productivity
- Taking Responsibility for managing all clinics, including establishing contingency plans to engage the team in covering workload in the event of a short notice absence
- Ensuring that all centres are appropriately equipped to undertake the Occupational Health services required by clients in that centre. This includes ensuring medical equipment is fit for purpose, annually calibrated and that all electronic equipment is PAT tested. Notifying the HOC of any requirements to replace existing equipment or purchase new equipment and ensuring that asset registers are maintained.
- Ensuring that seasonal flu campaigns are delivered in accordance with the strategy and plan that the HOC has agreed with the client.
- Acting as a role model and teacher, providing mentorship and support and demonstrating exemplary practice to all members of the clinical team
- Working with the Head of Clinical Services to ensure that each member of your team delivers proactive OH services based on prevention, early intervention and good quality evidence-based assessments of fitness for work, training and education and encouraging employees to take responsibility for their own health and well being.
• The ideal candidate would live within the M25 due to contract location
• Degree or Diploma in Occupational Health
• 2-3 years experience within managing a clinical team
• Competent in all areas of Occupational Health
• Competent IT skills
• Excellent organisation/planning skills
• Verbal and written communication skills
• Prioritisation and delegation skills
• Both a team player and able to work on their own